Question: How Does RockAuto Warranty Work?

How do I speak to someone at RockAuto?

RockAuto Corporate Headquarters phone number: 1-608-661-1376.

Live RockAuto customer service over e-mail is available 24 hours a day seven days a week..

Does RockAuto have a warranty?

Like other retailers of branded products, RockAuto does not offer any product warranty of our own–we honor the warranty provided by the manufacturer of the product. If you have a problem with a part during the warranty period, please submit a warranty claim through our Order Status & Returns page.

How do I return RockAuto parts?

To return a item to RockAuto, go to their website, and click returns. Then you can enter your order details and they will let you print out a shipping label. Stick it on the package, and go to a post office to drop it off.

Why are RockAuto parts so cheap?

They are cheaper because of volume sales. I have bought thousands in parts from them and saved thousands,they also E-mail you discount codes that save you money too. They do sell different grade parts ,but I always buy name brand.

Where does RockAuto get their parts?

They use information catalogs from places like http://www.dcinet.com/ and SEMA Data Coop, which provide ACES / PIES information structure for automotive parts. That information gets loaded into their system, and they run their ecommerce off this information.

Can you trust RockAuto?

Trust the parts just not rock auto. They literally do not have customer service. … I’ve bought several hundred dollars worth of stuff from RockAuto, and all of it has been good quality with no issues.

Does AutoZone price match with RockAuto?

AutoZone Price Matching Policy Your local AutoZone will match the prices at other auto parts retailers in your area, including major competitors like O’Reilly Auto Parts and NAPA Auto Parts, representatives confirmed. AutoZone generally does not price match with online retailers like Amazon and RockAuto.

Does RockAuto charge shipping?

RockAuto arranges shipping on behalf of customers, passing along discounted rates we negotiate with the carriers. … Shipping is never free. Shipping costs vary widely depending on what you buy and where you are.

How do I email RockAuto?

Contact RockAuto: Find below customer service details of RockAuto.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. … Head Office. RockAuto, LLC. … Customer Service. Email: service@rockauto.com.About RockAuto.

Does RockAuto sell fake parts?

Rockauto doesn’t buy and sell anything. They just re-sell parts from auto parts distributors or wholesalers and have those places direct-ship them to customers.

Is RockAuto a good place to buy parts?

For large orders of multiple items RockAuto ends up being cheaper. Not only do they have good parts and good prices… But they have PHENOMENAL customer service. Give them a call and you get a live person!

How do you get a discount on RockAuto?

RockAuto Discount TipsCheck the Newsletter for Special Savings.Take Advantage of Rebates.Sign Up for Email Updates.Shop Wholesale Parts.Customer Service.About Slickdeals.

How does AutoZone limited lifetime warranty work?

If a part fails during the warranty period shown on your receipt, bring the part to any AutoZone store and you will receive a replacement or refund. … All of AutoZone’s parts, except those mentioned above, are covered by our Limited Warranty. The length of AutoZone’s Limited Warranty varies with each part.

Who is RockAuto owned by?

Jim TaylorSubscribe for $1/mo. Jim Taylor, President of RockAuto.com. Jim Taylor and his brother, Tom, grew up in Detroit. That alone could explain why they started an auto parts business.

How does RockAuto core charge work?

The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge.